It’s pretty simple to get personal, to make a connection that will matter. It’s easy, it’s all in a name.
Hello _____. Thank you ________. How are you _______? How can I help you _______?
It’s like music to their ears and to yours. Their name. Your name.
Everyone consciously, or subconsciously loves to hear it. You have heard it more than any other word in your life and so has the person you are talking to. Everyone has one, so if you want to make that personal connection, without even trying to come up with something witty to say, why not say their name? It’s meaningful and sometimes will even catch someone off guard, but it’s guaranteed to work.
If you have just been introduced to someone find a way to get their name into the next sentence, or at least the next part of the conversation, it might not even register on the face of the person you are speaking to when you say it, but believe me their brain and its emotional epicenter will appreciate it. It literally breaks down barriers without you even breaking a sweat. It might feel uncomfortable for you to say it a few times in a conversation, but as my friend Rob Commodari likes to say, “get comfortable with being uncomfortable”, it might just make someone’s day.
Ever try it in the checkout line, or at the restaurant, or anywhere some other human is providing you a service? My daughters look at me all the time in wonder when I thank the person who is at the register in the check-out line, or who takes my order, or who helps me in some other way, especially if their name is prominently displayed on a badge clipped to their shirt, suit, blouse, or dress. I mean it’s right there. There’s a reason their name is front and center, they might be forced to wear it, but why not use it? The momentary recognition of someone as more than just another face in the crowd does wonders for their confidence, ego and might even change the trajectory of their entire day, especially if it’s proceeded, or followed by a “thank you”. Heck, if I could I would print the name of every person who has ever read or reads this blog, and say thank you by name, to personally identify your importance in my life. I try to do it each time I respond to a comment listed here; I want to make a personal connection.
So get out there (fill your name in here) and make someone’s day. Drop me a line and let me know how it works.
And don’t forget to include your name. 🙂
Until next time, thanks for taking the time.
Mark Brodinsky, Author/Blogger/Financial Services
It Takes 2. Surviving Breast Cancer: A Spouse’s Story
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